You do not need to give us any personal information to use most of this site. However, if you would like to benefit from certain special services, you will need to provide us with some information. It is important to Teagle Machinery that you are reassured that the information which you provide to us is used fairly and held securely. This notice explains our online information practices and the way your information is used on this site.

Information Collection and Use
Teagle Machinery is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways which differ from those outlined in this statement.

We do not collect personally identifiable information about you – such as your name, address, telephone number, fax number, email address etc – unless you choose to submit your details in one of the following areas of the site or email us directly:

Enquiry Forms – During completion of the Contact Us form, a user is required to give their contact information (such as name and email address). This information is used to contact the user about the products or issue for which they have expressed interest.

Teagle Connect – In order to register your Teagle product or to access our Support section, a user must create a username and password.

We do automatically collect certain non-personally identifiable information when you visit our site, such as the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider.

We use information held about you in the following ways:

Marketing Teagle Machinery’s products and services
Improving Teagle Machinery’s products and services
Market research and statistical analysis
Conducting product recall or service update actions

If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you.

By using our site, you consent to our storage and use of your information for the purposes set out above.

Our Legal Basis for Processing Personal Data
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to collect and use your personal data:

– Consent: Where you have provided clear consent for us to process your personal data for a specific purpose (e.g. signing up for our newsletter or registering for Teagle Connect).
– Contract: Where the processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g. responding to product enquiries or fulfilling customer orders).
– Legal Obligation: Where we are required to process your data to comply with a legal obligation (e.g. product recall notifications or regulatory reporting).
– Legitimate Interests: Where the processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. These interests include:
 • Improving our products and services
 • Conducting internal analytics and market research
 • Sending marketing communications to existing customers about products or services similar to those previously purchased, in accordance with the Privacy and Electronic Communications Regulations (PECR)
 • Managing and securing our website and online systems

You have the right to object to our processing based on legitimate interests at any time. You can unsubscribe from marketing communications by clicking the link in our emails or by contacting us directly.

Who do we share your personal data with?
We share your personal data with trusted third parties where necessary to deliver our services, respond to your enquiries, or improve our operations. These include:

– Authorised dealers, who follow up on sales or product enquiries in your region
– Marketing and advertising partners, who manage campaigns and receive leads submitted through Google Ads and other digital platforms
– Web developers and technical providers, who support our website, CRM system, and online services
– Software and cloud service providers, who help us securely store and manage data

All third-party partners are contractually required to process your data in compliance with UK data protection laws. They may only use your information for the specific purposes we instruct, and are not permitted to use your data for their own marketing or commercial purposes.

Our site contains links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties. This privacy statement applies solely to information collected by this website.

‘Connect’ Fair Processing Notice
At Teagle, we respect your personal data. This Fair Processing Notice explains how we will use your personal data when you are a member of Teagle Connect.

What personal data do we collect about you? How do we use that personal data?
What is our legal basis? How long do we keep your data?
We collect the following personal data about you:
– name, phone number, mobile number, email, address, username
– IP Address / MAC address when you use the website

We need your name, phone number, mobile number, email, address, username in order for you to join Teagle Connect and we process this data with your consent.

We will send you marketing information and newsletters when you consent for us to do so. You have the right to unsubscribe from marketing at any time.

If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident. We will keep you on the suppression list indefinitely. It is a legitimate activity for a business to keep a suppression list.

We use your IP address and MAC address for analytic research purposes. It is a legitimate activity for a business to keep its systems secure.

Do we use any automated decision-making?
We do not use any automated decision-making.

Do we transfer your personal data outside of the EU or EEA?
We do not transfer your personal data outside of the EU.

Your rights
You have rights in respect of our processing of your personal data which are:
To access your personal data and information about our processing of it. You also have the right to request a copy of your personal data (but we will need to remove information about other people).
To rectify incorrect personal data that we are processing.
To request that we erase your personal data if:
– we no longer need it;
– if we are processing your personal data by consent and you withdraw that consent;
– if we no longer have a legitimate ground to process your personal data; or
– we are processing your personal data unlawfully
To object to our processing if it is by legitimate interest.
To restrict our processing if it was by legitimate interest.
To request that your personal data be transferred from us to another company if we were processing your data under a contract or with your consent and the processing is carried out by automated means.

If you want to exercise any of these rights, please contact us:
Teagle Machinery Ltd, Blackwater, Truro, Cornwall, TR4 8HQ, UK
E: marketing@teagle.co.uk
T: +44 (0)1872 560592

If you have any questions or concerns, please contact us as most matters can be resolved informally in the first instance.

You also have the right to lodge a complaint about our processing with the UK's Information Commissioner's Office.

Security
This website takes every precaution to protect the information of our users. When users submit sensitive information via the website, your information is protected both online and off-line.

If you have any questions about the security of our website, you can send an email to marketing@teagle.co.uk and we will endeavour to assist with any query you may have.

Competitions and Surveys
We do not currently run competitions or surveys directly through our website. From time to time, we may run promotional campaigns via platforms such as Google or Facebook, and any personal data collected through those campaigns will be processed in accordance with the privacy policies of those platforms and the terms outlined at the point of entry.

Newsletter Opt-out
Our users are given the option of "opting in" for our newsletter. It is our policy to never send unsolicited email to users. Users can cancel their subscription at any time. We do not sell or share mailing lists with other companies.

Cookie Policy Notice
This cookie policy is currently under review. We are in the process of updating it to reflect all cookies in use on this website. A full and transparent update will be published within the next 30 days. If you have any concerns, please contact us at marketing@teagle.co.uk.

Notification of Changes
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or data processing activities. Any updates will be published on this page, and the date of the latest revision will be indicated at the top.
If we make significant changes to how we use your personal data, we will notify you by email (where appropriate) and provide you with the opportunity to review the changes before they take effect.

If you have any questions or concerns about the privacy policy for Teagle Machinery or its implementation, you may contact our Marketing Department on 01872 560492. If at any time you decide that we should no longer hold any of your personal data, or wish to change the use to which any such data can be put, please let us know by emailing us at marketing@teagle.co.uk.